Thank you for shopping with Arcane Studio’s! We take great pride in crafting each crochet piece with love and care. If you’re not completely satisfied with your purchase, here’s what you should know:
1. Eligibility for Returns & Refunds
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You may request a return or exchange within 14 days from the delivery date.
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To be eligible, items must be unused, in their original condition, and in original packaging.
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Custom, personalized, or made-to-order items cannot be returned or exchanged unless there’s a production error.
2. How to Request a Return
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Email us at arcane.studio09@gmail.com with your order number, product name, and a brief note explaining the reason for return.
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Our team will respond within 2 business days with instructions on how to proceed.
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Once approved, please ship the item back using tracked postage and retain your shipping receipt for proof.
3. Refund Processing
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Upon receiving your returned item and confirming its condition, we will issue a refund to your original payment method within 5–7 business days.
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Please note: shipping costs are non-refundable, unless the return is due to an error on our part (e.g., wrong or defective item).
4. Exchanges
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We gladly exchange items of equal or lesser value, subject to availability.
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You may also choose to receive a store credit valid for 90 days.
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Custom exchanges (e.g., size or color modifications) may require additional crafting time.
5. Damaged or Incorrect Items
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If your order arrives damaged or incorrect, please notify us within 5 days.
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Include a clear photo of the damaged/incorrect item along with your order details.
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We will promptly issue a replacement, provide a refund, or offer store credit, whichever you prefer.
6. Cancellations
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Orders may only be canceled within 24 hours of purchase. If the item has already been handcrafted or shipped, cancellation may not be possible.
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Please contact us as soon as possible if you need to cancel or make changes.
7. Exceptions
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Because our items are handmade and perishable, we cannot accept returns due to buyer’s regret, change of mind, or minor aesthetic preferences. Please reach out with any concerns — we’re always here to help!
Our goal is to ensure you’re delighted with your crochet piece. If you have any questions or concerns about our Policy, feel free to contact us anytime.